Refunds and Returns Policy

Last Updated: August 19, 2026

Thank you for purchasing from Rook & Stag Publishing.

Because our products are produced and delivered through Print on Demand and digital formats, all purchases are considered final sale.

Please review the product description carefully before completing your purchase.

All Sales Are Final

Rook & Stag Publishing does not offer refunds, returns, or exchanges on purchases made through rookandstagpublishing.com except where otherwise required by applicable law.

This policy applies to:

Print-on-demand books
Paperback books
Hardcover books
Special-edition or custom-printed books
Ebooks
Digital downloads
Digital publications
Downloadable resources
Other print-on-demand or digitally delivered products

Once an order has been submitted or a digital product has been delivered or made available for access, the sale is final.

Print-on-Demand Products

Our physical books and other printed products may be produced specifically in response to an individual order.

Because these products are printed on demand rather than maintained as traditional inventory, we do not accept returns or exchanges for reasons including:

Change of mind
Ordering the wrong title
Ordering the wrong format
Accidental purchases
Duplicate orders placed by the customer
Preference for another edition or format
Failure to review product descriptions before purchasing
Personal dissatisfaction with the content of a book or publication

Customers are responsible for reviewing all product details before completing an order.

Digital Products

All sales of digital products are final.

Because digital products may be delivered, downloaded, accessed, or made available immediately after purchase, they cannot be physically returned.

Once a digital product has been purchased or access has been provided, we do not provide refunds, returns, or exchanges for reasons including:

Change of mind
Accidental purchases
Purchasing the wrong digital product
Incompatibility with a customer's preferred device or software when compatibility information was provided
Failure to download or access the product within a preferred timeframe
Personal dissatisfaction with the product's content

Customers are responsible for confirming that they have the appropriate device, software, or application necessary to access a digital product before purchasing.

Damaged, Defective, or Incorrect Physical Products

Our no-return policy does not eliminate any rights or remedies that may be required under applicable law.

If you receive a physical product that is:

Damaged during delivery
Defective because of a printing or manufacturing error
Incorrect because the wrong product was shipped

please contact Rook & Stag Publishing promptly after receiving the order.

We may request:

Your order number
A description of the problem
Photographs showing the damage, defect, or incorrect item
Packaging photographs when relevant

If the issue is verified, we may arrange an appropriate remedy, which may include replacement of the affected product.

This provision does not create a general right to return an otherwise correctly produced and delivered print-on-demand item.

Digital Delivery Problems

If you successfully purchased a digital product but experience a technical problem that prevents you from receiving or accessing the file, please contact us.

We will make reasonable efforts to restore access, provide another download link, or otherwise correct a verified delivery problem.

A technical delivery issue does not automatically qualify the purchase for a refund.

Orders Through Third-Party Retailers

Books published by Rook & Stag Publishing may also be sold through third-party retailers, distributors, or marketplaces.

Examples may include online booksellers, retail bookstores, or digital distribution platforms.

Purchases completed through a third-party seller are governed by that seller's own:

Refund policy
Return policy
Exchange policy
Shipping policy
Terms and conditions

Rook & Stag Publishing cannot process refunds or returns for purchases made directly through an independent third-party retailer unless otherwise required or specifically authorized.

Customers should contact the retailer where the purchase was completed.

Shipping Costs

Because we do not accept general returns, original shipping charges are non-refundable except where required by law or where an error attributable to Rook & Stag Publishing or its fulfillment provider requires another remedy.

Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Orders returned because of:

An incorrect address supplied by the customer
An incomplete address
Failure to accept delivery
Failure to retrieve a package
Refusal of delivery

do not automatically qualify for a refund or free replacement.

Additional printing or shipping charges may apply if an order must be produced and shipped again.

Order Cancellations

Because print-on-demand orders may enter production shortly after they are submitted, orders generally cannot be canceled once processing or production has begun.

Digital orders generally cannot be canceled once the product has been delivered, downloaded, or made accessible.

Submitting a cancellation request does not guarantee that an order can be stopped.

Chargebacks and Payment Disputes

Customers are encouraged to contact Rook & Stag Publishing before initiating a payment dispute if they believe there is a legitimate problem with an order.

Our posted Refunds and Returns Policy, order records, delivery information, digital-access records, and relevant communications may be provided to payment processors or financial institutions when responding to a chargeback or payment dispute.

Nothing in this section limits any rights available to a customer under applicable law.

Exceptions Required by Law

Nothing in this policy is intended to restrict consumer rights that cannot legally be waived.

If applicable federal, state, local, or international law requires a refund, replacement, cancellation right, or other remedy in a particular circumstance, Rook & Stag Publishing will comply with those requirements.

Agreement to This Policy

By completing a purchase through rookandstagpublishing.com, you acknowledge that you have reviewed and agreed to this Refunds and Returns Policy.

You understand that products sold by Rook & Stag Publishing may be produced using print-on-demand services or delivered digitally and that, except where otherwise required by law:

ALL SALES ARE FINAL.

NO REFUNDS. NO RETURNS. NO EXCHANGES.

Contact Us

If you experience a verified printing, shipping, fulfillment, or digital-delivery problem, please contact:

Rook & Stag Publishing
rookandstagpublishing.com

Please use the Contact page on the website and include your order information and a description of the issue.